Help Center
Find answers to common questions and learn how to use NeonWeb
Getting Started
To create your first AI image, go to the Create page, enter a text prompt describing what you want to generate, select your preferred aspect ratio, and click the Create button. The AI will generate an image based on your description.
A prompt is a text description that tells the AI what kind of image to generate. The more detailed and specific your prompt, the better results you will get. You can describe subjects, styles, colors, lighting, and more.
Generation time typically ranges from 10 to 60 seconds depending on the complexity of your prompt, the selected resolution, and current server load. VIP members enjoy priority queue access for faster generation times.
Image Generation
Free users can generate images up to 512x512 pixels. VIP members have access to resolutions up to 2048x2048 pixels in various aspect ratios including 1:1, 4:3, 3:4, 16:9, and 9:16.
Yes! You can use image-to-image generation to create variations based on an existing image. Upload your reference image and provide a prompt describing the changes you want to make.
AI Profiles are custom models trained on specific styles or characters. You can create your own AI Profile by uploading reference images. Free users can create up to 3 profiles, while VIP members have unlimited profiles.
Video Generation
Video generation is available for VIP members. You can create videos from text prompts, single images, or multiple images. Go to Create > Video and select your preferred method.
Currently, we support video generation up to 10 seconds. We are working on extending this limit for future updates.
Yes! You can specify camera controls like zoom, pan, and tilt when generating videos. These options are available in the video creation interface.
Billing & Subscription
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods. All payments are processed securely through our payment partners.
Yes, you can cancel your subscription at any time from the Membership page in your settings. You will continue to have access to VIP features until the end of your current billing period.
We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied with your subscription, contact our support team within 7 days for a full refund.
Account & Privacy
Go to Settings > Account > Change Password. You will need to enter your current password and then your new password twice to confirm the change.
Yes, we take security seriously. All data is encrypted in transit and at rest. We do not sell your personal information to third parties. You can review our full privacy policy for more details.
You can delete your account from Settings > Account. Scroll to the bottom and click Delete Account. Please note that this action is permanent and cannot be undone.
Response time: within 24 hours
Detailed guides for all features