Privacy Policy

1. Introduction

NeonWeb ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, username, and password when you create an account
• Payment Information: Billing address and payment method details (processed securely by our payment providers)
• User Content: Images, text prompts, and other content you create or upload
• Communications: Messages you send to our support team or through our Services

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers, and IP address
• Usage Data: Pages visited, features used, generation history, and interaction patterns
• Cookies: Session and preference information (see Section 6 for details)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Personalize your experience and provide content recommendations
• Train and improve our AI models (with appropriate safeguards)
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With vendors who perform services on our behalf (payment processing, cloud hosting, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly agree to share your information

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide you with our Services
• Required to comply with legal obligations
• Necessary to resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except for data we are required to retain for legal purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Enable core functionality and security features
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors interact with our Services
• Marketing Cookies: Deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings or the cookie consent banner on our website.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at Neonwork2025@outlook.com or visit Settings > Privacy in your account.

8. Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we implement appropriate safeguards such as Standard Contractual Clauses to protect your data.

10. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

To submit a verifiable consumer request, please contact us at Neonwork2025@outlook.com.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

For EU residents, you may also lodge a complaint with your local data protection authority.